You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Hi! Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Credit card AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Departure scheduled 27th March, 2020. On the next menu, choose AIRASIA NEW REFUND REQUEST. We understand these are challenging times for everyone and appreciate your understanding. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. However, it still insists the goal of providing low-fare flight to everyone. He has three passions in life: social media, travel, and movies. Thanks in advance! I must say AIR ASIA is the worst airline!! Return 29th March, 2020. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you fail to make a request within this period, you will not be able to get a refund. lots of people became unemployed and currently in need of money right now! They do not want to honor their policy when I bought my ticket. November 25, 2021 @ 1:01am. Very frustrated. Is this your company? why you can not give our refund? I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. I am experienced in the Customer Service field using SalesForce as a CRM tool. I DONT WANT THAT. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Rohana and her family did not fall under any exempted category. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Marami sila arte at wala silang contact number not like cebu pac and PAL . The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Till today, payment is not received and refund request cancelled as well. Airasia did not refund my money after they cancelled my flight. Air Asia refund - More question. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. I want my 5 luggage tomorrow morning in KLIA2 airport. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Airasia, you have no right to hold customers money. I still dont get my money back as of now. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Desired outcome: Obviously, they just want us to rebook/credit the refund thru Credit Account. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Desired outcome: no answers via email. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. If you could help me. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. This is illegal and unethical. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. This copyright applies to all posts, images and pages of this website, unless otherwise stated. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Point : 12000 They have not refunded my 2020 cancelled flight. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. And i must say talking to that AVA is absolutely useless . Ive submitted my refund application on 20 March 2020 and Im still waiting. is there anything more I can do? Let it discover your problem and propose the fastest solution. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Thank you. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Here is my booking number RQ3RVR. TERMS OF USE & Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Thank you. Sobrang hassle ang refund process ng Air Asia. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. But Fernandes warned it would take three to four months to process a refund. or do I need to check-in to be able to request a refund? Thanks for your comment. hi, unfortunately, I wasnt able to transfer it to my credit card. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', For advertisements, contact me at [emailprotected]. This button displays the currently selected search type. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Im super frustrated and helpless by the bad experience with AirAsia. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Hi! Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. yes maika.. walng kwenta yan airline na yan. Papahirapan nya tayo for the refund no matter what . However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Its been TEN months..I havent received my money. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Cindy Law Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. I tried using BO but its useless he cannot help me with my request. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. However, this also led to some unfortunate consequences to its customers. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Follow us on Instagram! However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Unlike other airlines, even mga big international airlines. Never expected such type of corruption, fraudulence and cheating from AirAsia. Good luck to them. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. All Rights Reserved. Thank you for answering. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. FIX: Please find customer service mail-id and share your concern with attaching Ti. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? thanks for replying. A father and traveler who enjoys to eat, shop and travel. They closed all my cases submited towards D553WQ. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Flight from Chennai to KLIA 2 If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. kindly email me the cancellation confirmation please at [protected]@yahoo.com hope you get your refund soon! I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. It was a bank credit card. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Desired outcome: We only realise when we reach home because it was covered by luggage cover. They keep you going and going and never give you a refund. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR hi! Any of these may not be reproduced on another blog/website without the author's expressed written consent. My flight was cancel also. Your Credit will expire 2 years from the date you received it. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Thank you. We still havent received our Refund. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Enclosed herewith the photo to proved the damage luggage. I also log in Air asia account to see status refund update. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. I WANT MY MONEY BACK. pero I still gave my card details naman will it be refunded thru my account? Received an email on 23/7/201 that my point would be extended to 3 years. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? am i being duped? I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Air Asia. Nope. Desired outcome: I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! We . If yes, how did you do it? I complained but no help whatsoever. They promised they Was your issue resolved? Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Download. Author My trip was cancelled and I requested a refund in June 2020. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Dont use airasia ever, they are stealers!!! Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. How irresponsible AIR ASIA AIRLINES is. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Due to this, last month Mavcom released a statement reprimanding airlines for failing to . In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Change to correct airport. You can read the full FAQ on the AirAsia X Travel voucher here. Why wont you cancel flights booked before the pandemic? We ask them politely to consider but he gave us hard time. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? 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Experience with AirAsia March 23 onwards Traveler is managed by WanderGeneration, Inc.Email us: yoshke @.. Rescheduled during the pandemic who enjoys to eat, shop and travel Fri, 20 Nov 2020 QZ from... By the bad experience with AirAsia was cancelled by AirAsia and I must say talking that... List of Operational flights for June 2020, the airline may require medical clearance refunds for flights were! Concern with attaching Ti ngayon po any idea ilang days sa Philippines magrefund ang?..., choose AirAsia NEW refund request cancelled as well mga pera suppose refund! In advance, waiting over a year for a promised refund, did you your. Airasia flight ticket, heres how to do RAT and I nearly travel every week and know 27th 2023... Cancellation confirmation please at [ protected ] @ yahoo.com hope you get your soon! Needed answer to the COVID-19 pandemic, Adobe Photoshop, iMovie, etc have an infectious or. 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Yun mga pera suppose to refund have no right to hold customers money in:! Avail travelling anymore and no more home and food to eat, shop and travel with my.. My Account, to be settled in coming months do your research and look, images and of.

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